Day and evening shifts available, the crisis line is 24/7

Crisis Line Job Description
Volunteers take calls and/or respond to text messages from Indiana residents that need additional support, from the convenience of their own homes.

Applications June Training
Applications are due Wednesday, May 24th for the May 30th training. Online Applications can be found at

Information for two references are needed to complete the application. Applicants will also undergo a limited criminal history background check and sex offender registry check. There will be a short onsite-interview with the Crisis Line Supervisor or Volunteer Coordinator at Families First.

June training begins May 30th and will be approximately 40 hours. This will be executed with six (6) workshops spread out over an 11-day period. Three of these trainings will take place on weekday evenings from 5:30-9:30pm with two additional full days on Saturday, 8:30-4:30pm and one on Friday, 8:15-4:30pm. We also have a training that begins on May 30th if that works better for your schedule.

NO EXPERIENCE FOR THIS POSITION IS REQUIRED. We ask that all potential volunteers are ready to learn, listen and practice empathy. The content of the workshops will cover active listening, how to guide callers to local resources, and basic skills for working a crisis hotline.

June 2017 Class
May 30th – June 10th, 2017
Tuesday 5/30/17 5:30pm – 9:30pm
Friday 6/2/17 8:15am – 4:30pm
Saturday 6/3/17 8:30am – 4:30pm
Monday 6/5/17 5:30pm – 9:30pm
Wednesday 6/7/17 5:30pm – 9:30pm
Saturday 6/10/17 8:30am – 4:30pm

Training Location & Parking info
Families First is located within the English Foundation Building (615 North Alabama Street Indianapolis, IN 46204) and the classes will take place in Suite 300, on the third floor. Take the elevator to the 3rd floor. Get off the elevator and go to the right to the end of the hallway.

We have free parking on the south side of the English Foundation Building which is directly across from the Murat Theatre.

Moving to the Line
In the days following the end of the training, there will be four (4) simulated crisis telephone calls (home role plays) from a trainer. The performance in each call will be evaluated and the trainer will provide feedback. Upon a satisfactory assessment of the home simulation skills, the training concludes with a four-hour shift with live crisis calls under the supervision of a trainer. Upon successful completion of a four-hour shift, the title of Clinical Associate (CA) is earned. You will then have the opportunity to select your two, weekly standing four-hour shifts.

Note: A minimum of 10 participants must be enrolled for a CA Training to take place—spread the word! If you enroll in a training and the minimum number of participants is not met, Families First will contact you in advance and give you the opportunity to reschedule at a later training.

If you are interested in volunteering or learning more, contact Tocarra Mallard at Sign ups are due by May 24.


About Families First

Our Mission: To create healthier communities by strengthening families and individuals during life challenges and changes. Our Vision: A community of healthy, capable and loving families. Our Passion: Families First believes that strong families are the foundation of a healthy, productive society.